Service:

    Our central service philosophy is as mentioned below:
    100% quality control
    Cost savings
    Short Lead-Times
    On time delivery

    Aistana mainly focuses on a good quality standard in accordance with the market requirement as well as adherence with the industrial standards for fiber optic components and devices. We can provide complete database pertaining to product specifications in accordance with final QA results and ensure that all our products are supplied with a commitment to quality and consistency.

    Our dedicated and skilled engineers will ensure that all the products achieve your special specifications. All orders are quality assured from the very beginning of receiving your PO and continue through all processes, especially on process and final inspection, up to the packaging and shipping. All standard products have a 30-day risk-free guarantee. If one of these products does not meet your specifications, just return to us within 30 days for either exchange or refund (a restocking fee may apply).

    Typically, we offer Lead-Time which varies from 3 to 8 weeks. It also depends on the nature of the order in terms of quantity, specifications. Usually for small quantity and standard product orders, standard lead-time is about 3-4 weeks. The actual Lead-Time can be negotiated at the time of order.

    We use FedEx or UPS for all of our international shipments. The standard delivery time is 2-3 business days. We strive to ensure that your shipment will arrive on time in a timely manner. We will provide the tracking number as soon as the order is shipped to help you keep track of the shipping status of your order.